Returns & Refunds Policy

Draft for review. This policy is a starting template. Please have it reviewed (and business details such as registered address and GSTIN added) before the site goes live.

Customised products

Most of our products are branded or personalised to your specification after you approve a proof. Because they can’t be resold, customised items are not eligible for return or exchange for change of mind.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or differs from the approved proof, contact us within 48 hours of delivery with photos. After verification we will replace the affected items or issue a refund for them.

Cancellations

Orders can be cancelled free of charge before artwork is approved. Once production has started, cancellation may not be possible or may carry charges for work already done.

Refunds

Approved refunds are made to the original payment method. The time for the amount to reflect depends on your bank or payment provider.

Contact

Email umesh@andol.in or WhatsApp +91 98934 12456 with your order number.